Can I pick up an order?
No, Sorry - at this time, we are an online-only store using a number of couriers to ensure fastest possible delivery.
Is there an unexpected insurance or handling surcharge that gets applied after I've committed to a purchase?
There is NO credit card/PayPal surcharges, insurance chargers or other unnecessary handling charges!
How much does delivery cost?
Our delivery fees are based on Australia Post's and Startracks rates. We also use couriers such as Couriers Please and Fastways. We take into account the size and weight of each item and calculate a shipping cost based on where you live.
If you think the shipping rate may be incorrect, send us an email at email@example.com or submit our contact us form and we'll check if the weight and dimensions are correct.
As Australia Post is only able to ship below 22kg we also have fixed costs for orders over this limit. We use Couriers Please and TNT for these orders.
I made a mistake in the delivery address I typed at the checkout.
Please let us know immediately, either by sending us a message.
If we have not yet shipped your order, we can correct the address. If the order has already been handed to a courier, we will try to get it re-directed, or returned to us, but we can not accept any liability, or offer any refund/replacement, should the parcel fail to be delivered to you as a result of an incorrectly-given address.
Can you ship to my PO Box or Parcel Locker?
If we have the item in stock we may be able to ship to a PO Box or Parcel Locker. We may need a physical address if the address requires a courier delivery.
How soon is my order shipped?
Our goal is that all on-line orders, for products in-stock with us, received weekdays before Midday, are packed for shipping that same day - delivery to you is usually the following business day. Orders placed after 12.00PM, overnight, and on weekends or during public holidays, are packed & shipped the following business day. Note that if you order something that is in stock at our suppliers, if you order a system that requires assembly, or use a payment method other than Paypal or a working credit card, shipping may take longer.
For orders containing a backordered item, if atleast half the order is in stock, we will part ship the order unless stated otherwise in the order notes.
If you need a product urgently, we suggest you first email or call us to check what the processing time is like. Some days are busier then others.
What constraints apply to deliveries?
- PO Boxes and Parcel Lockers have some size/weight/order value constraints - see above.
- Postmen & couriers won't ring you before coming to deliver, and they don't deliver on weekends.
- Someone will need to be present to sign for the delivery during business hours, unless mentioned in the order notes.
- We can't force them to make an appointment with you, or to arrive at a particular time of day
Hey, I ordered Product "X" and received Product "Y" - what gives?
Please look inside any boxes you receive, even if they do not appear to be the right product. Rather than buy expensive pre-printed boxes, we recycle packaging materials left-over from builds when packing your order, to save the environment and cost, as a lot of products we sell do not come with packaging appropriate for shipping. In the very rare instance when you actually do receive the wrong product, you should contact us for instructions and we'll arrange it's return and replacement at our cost.